FREQUENTLY ASKED QUESTIONS
Absolutely! If you’d like a personalized piece or any customization, simply send us a DM on Instagram or reach out via WhatsApp, and we’ll get back to you to discuss your requirements.
Yes! Our stainless steel jewelry is designed for everyday wear and is tarnish-resistant, making it a durable and long-lasting addition to your collection with proper care.
We offer both Cash on Delivery (COD) and advance payment options for your convenience.
Orders are typically delivered within 3–5 working days, depending on your location. We also offer urgent deliveries, especially for customers in Islamabad and Rawalpindi. Feel free to contact us if you need your order sooner.
Many of our designs are restocked regularly. You can contact us or follow our social media pages to stay updated on restocks and new arrivals.
Yes! We strive to ensure that every product matches the photos shown on our website. Since some of our handmade pieces are crafted individually, slight variations may occur, making each piece uniquely yours.
Once your order is confirmed, a receipt and order details will be shared with you via email or WhatsApp. If you need another copy, feel free to contact us.
If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order. We’ll be happy to assist you with the return or exchange process.
Yes, absolutely! Our pieces make thoughtful gifts for your loved ones. We also offer gift packaging to make your present extra special. Be sure to explore our Gifting Collection for curated gift options and beautifully packaged sets.
Yes, we do! For bulk orders, please contact us directly. You can also reach out to us at thezarnoor@gmail.com, and our team will get in touch with you to discuss your requirements.
Once your order has been dispatched, we will share the tracking details with you via WhatsApp or email, allowing you to easily track the status of your shipment. If you have any questions regarding your order, feel free to contact us, and we’ll be happy to assist you.
Yes. If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery, and we’ll be happy to assist you with an exchange.
Refunds are only applicable in cases where a damaged, defective, or incorrect item has been delivered. We do not offer refunds for change of mind or personal preferences.
